Understanding Our Return Policy
Learn about our straightforward process for returning body and hair care items, including eligibility requirements and how to initiate your refund or exchange smoothly.
[Brand Name]
Return & Refund Policy
We want you to love your glow! If your purchase isn’t quite right, here is how we can help.
- The Return Window
You have 14 days from the date of delivery to return an item. To be eligible, your item must be unused, unopened, and in the same condition that you received it, with all original seals intact. - Hygiene & Safety (Non-Returnable Items)
Due to the personal nature of hair and body care, we cannot accept returns or offer refunds on:
- Items with broken safety seals or opened jars/bottles.
- Products that have been tested or “swatched.”
- Items marked as Final Sale.
- Damaged or Wrong Items
If your order arrives leaking, broken, or contains the wrong product, please email us at rosarougebodyandhair@gmail.com within 48 hours of delivery. Please include your order number and a photo of the damage so we can send a replacement immediately. - Change of Mind: If you are returning an unopened item because you changed your mind, you will be responsible for the return shipping costs.
- Our Mistake: If the return is due to a damaged or incorrect item, we will provide a prepaid shipping label at no cost to you.
- How to Start a Return
- Email [Email Address] with your order number and reason for return.
- Once approved, package your item securely.
- Ship it to: [Your Business Address].
- Once we receive and inspect the item, your refund will be processed to your original payment method within 5-7 business days.
How do I initiate a return for a product I purchased?
To start a return, please contact our support team within 14 days of delivery with your order details.
Are all products eligible for refunds?
Refunds apply only to unopened, unused items returned within 30 days of purchase.
Can I exchange a product instead of getting a refund?
Yes, exchanges are available for eligible products; contact us to arrange the process.
How long does it take to process a refund?
Refunds are typically processed within 7 business days after we receive your returned items.
What should I do if my product arrived damaged?
Please notify us immediately with photos of the damage so we can resolve the issue promptly.
Do I need a receipt to return a product?
Yes, please provide your purchase receipt or order confirmation to process your return or refund.